Video Remote Interpreting (VRI)

Flexible access across devices and settings

With video interpreting, you can connect to professional linguists from wherever you are working. Sessions can be delivered across mobile devices, laptops and desktops, making it easier to integrate interpreting into day‑to‑day operations without needing on-site arrangements.

This flexibility makes this approach particularly well-suited to urgent or short-notice requests, as well as distributed global teams or remote environments.

At the same time, the video element supports more natural interaction than audio-only solutions, which can be important for British Sign Language interpreting and conversations where visual context helps with clarity.

Managed support before, during and beyond your assignment

You will be supported by a dedicated account manager and project manager who oversee your booking from the outset, including understanding your requirements, selecting the right interpreter and ensuring everything is in place ahead of the session.

On the day, support remains available to help your assignment run smoothly. Plus, behind each project sits our vendor management team, who are responsible for vetting and monitoring linguists to maintain consistent standards.

Our role does not end with a single booking as we can support ongoing requirements through service level agreements, frameworks or a wider mix of interpreting solutions.

Specialist linguists matched to your requirements

Your VRI sessions are delivered by native-tongue linguists with the experience and qualifications needed for your assignment. We work across sectors including legal, healthcare and business, allowing us to match you with professionals who understand the terminology and context involved.

Linguists are selected based on suitability for your project, and we can maintain preferred linguist lists to give you continuity over time. Where required, interpreters and project managers can sign non-disclosure agreements, supporting secure delivery.

Many of our linguists are also members of recognised professional bodies, such as ITI, NRPSI and CIOL.

1. Understanding your requirements

We begin by discussing your assignment in detail, including the language, subject matter and setting. This allows us to recommend the most effective interpreting approach for your needs.

As part of this process, we provide free consultations and are not tied to a single delivery method. If video remote interpreting is the right option, we will explain how it can support your project. VRI can be especially effective for UK-wide and international assignments, where in-person interpreting delivery may not be practical.

2. Interpreter selection and preparation

Your dedicated project manager will select an interpreter with the right experience for your assignment, based on sector knowledge and any specific requirements you may have.

We coordinate availability and ensure your session is fully prepared ahead of time. If needed, we can arrange practice runs or platform checks to make sure everything works smoothly before the session begins.

3. Delivery

On the day of your assignment, your interpreter will connect remotely to facilitate real-time communication. Your point of contacts remains available throughout to provide support and help resolve any last-minute requirements.

4. Ongoing support and next steps

Our support does not end when the session finishes, as we can assist with future bookings, build a preferred linguist list for consistency, and support ongoing requirements through structured agreements if needed.

You will also have access to our wider range of language services, from translation to live captions.