Medical Interpreting

Coverage across healthcare settings and languages

We support communication across the full healthcare journey, from routine appointments through to specialist environments.

• NHS and private healthcare providers
• GP appointments
• Clinical trials and research settings
• Medical meetings, training and conferences

You will have access to native-language interpreters with proven experience in medical settings, covering a wide range of languages, including commonly used UK languages such as Polish, Romanian, Urdu, Arabic and French, as well as Welsh and BSL, alongside many others.

Flexible interpreting methods and scalable support

Every healthcare setting is different, so we offer a range of interpreting modes and delivery methods to match your requirements.

• Face-to-face, video remote and telephone interpreting
• Support for urgent requests, subject to availability
• Integration options, including VOIP-enabled telephone interpreting
• Service level agreements (SLAs) for ongoing or high-volume demand

We take an advisory approach, helping you choose the most appropriate setup for your environment.

Fully managed delivery with ISO-aligned processes

Each assignment is supported by a dedicated account and project management team, giving you a consistent point of contact and continuity across your work. From initial booking through to on-the-day delivery and follow-up, your service is managed in a structured way, with backup teams in place.

We can also build preferred linguist lists to maintain consistency across repeat appointments. Additionally, all services are delivered within ISO-certified systems (ISO 9001, ISO 27001 and ISO 17100), ensuring quality management, data security and service at every stage.

Alongside interpreting, we can support wider communication needs, including medical translation, transcription and accessible formats such as braille.

For situations where human interaction is essential, face-to-face interpreting places a qualified linguist directly in the room. We would recommend this approach for GP appointments, hospital consultations, and sensitive discussions in general.

Video remote interpreting provides a flexible alternative to on-site support, delivering real-time communication through a secure video platform. This is particularly useful when in-person attendance is not practical, as well as for supporting urgent request.

Telephone interpreting offers a fast, accessible option for straightforward or time-sensitive interactions. It can be useful for initial enquiries, large volume work, urgent request and brief updates.

1. Understanding your requirements

We begin by discussing your assignment in detail, including the setting, languages required, format (in-person or remote), and whether the support is for appointments, clinical work, trials or events.

This allows us to recommend the most appropriate interpreting method and identify any specific considerations.

2. Interpreter selection and preparation

Your dedicated project manager selects linguists based on language pair, experience and availability. Where possible, we can also build preferred linguist lists to ensure consistency across repeat appointments.

For planned assignments, we coordinate briefing materials and relevant information to support preparation. For urgent requests, we focus on sourcing the most suitable available interpreter as quickly as possible.

3. Delivery across on-site and remote settings

Interpreting is delivered in the format best suited to your environment, whether that is face-to-face, via video remote interpreting or over the phone.

For on-site assignments, we manage logistics such as scheduling and coordination. For remote delivery, we ensure interpreters are aligned with your chosen platform and ready to support real-time communication.

4. Ongoing coordination and support

Throughout the assignment, your dedicated point of contact remains available, supported by a wider team.

We will ensure that any changes, extensions or additional requirements can be managed quickly.

5. Follow-up and future support

After your assignment, we can continue to support your organisation with future interpreting needs, helping you establish a consistent approach across different services and departments.

We can also provide additional language support where required, including medical translation, transcription and accessible formats, allowing you to manage all communication needs through a single service.