British Transport Police needed a translation partner with proven Welsh language expertise and the ability to turn projects around quickly.
With regulatory obligations and public-facing materials at stake, accuracy, professionalism and speed were essential.
British Transport Police is the national police force for the railways in England, Scotland and Wales. With responsibilities spanning public safety and engagement, the force must comply with the Welsh Language Standards and ensure all public communications are available bilingually when required.
The team at British Transport Police required a translation provider they could trust to:
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Deliver high-quality translation services
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Work to tight deadlines without compromising on accuracy
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Support their commitment to promoting the Welsh language
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Offer clear communication and efficient project turnaround
They also needed a partner who understood the legal and cultural importance of Welsh within the public sector.
Wolfestone stood out for its specialist Welsh expertise and exceptional customer service. From the first enquiry to ongoing project delivery, the team provided a streamlined, responsive experience.
Unlike other providers, Wolfestone offered direct access to experienced Welsh linguists and flexible workflows that aligned with the organisation’s needs and internal processes.
Partnering with Wolfestone has enabled the British Transport Police to:
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Confidently meet Welsh Language Standards obligations
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Integrate translation timelines into their wider project plans
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Strengthen engagement with Welsh-speaking colleagues and stakeholders
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Promote the use of Welsh across their public communications
The customer service, from initial contact to officially engaging with Wolfestone as a supplier, has been flawless. Our account managers are super-efficient in what they do in turning around quotations and the translation work.
British Transport Police describe working with Wolfestone as “a pleasure.” They highlighted the professionalism of the service, especially under time pressure, and the value of having trusted account managers to support their team.
British Transport Police continues to rely on Wolfestone for Welsh translation and public sector language support.
Need a translation partner who understands public sector compliance and stakeholder engagement?
Get in touch today to find out how we can support your language obligations and beyond.
