Communication across different languages and cultures is more important than ever in the world of work.
Language barriers can impact effective communication, whether it’s for business meetings, healthcare consultations or legal proceedings – language is everywhere.
That’s why many businesses turn to translation service providers, like Wolfestone, seeking solutions to overcome these language barriers.
There is one such solution that’s gained significant popularity in recent years is Video Remote Interpreting (VRI). A flexible interpreting solution that’s transforming communication.
In basic terms, video remote interpreting enables communication two people through a remote interpreter, via video call. Using video and audio over the internet, this technology allows individuals to communicate from anywhere in the world, as opposed to perhaps more traditional interpreting that requires in-person attendance and strategic planning.
But what exactly is VRI, and how does it work? In this blog, we will help you to understand the importance of Video Remote Interpreting and when it can be used.
Understanding Video Remote Interpreting
Video Remote Interpreting (VRI) is a type of remote interpreting service that allows individuals to access interpreters through video conferencing technology. Think of Zoom, Skype, Google Meet, etc.
It connects a person needing language assistance with a qualified interpreter who is located remotely and usually in a different geographic location. VRI is primarily used for spoken language interpreting, although it can also be used for sign language interpretation when needed.
Unlike in-person interpreting, where the interpreter is physically present, VRI uses modern video technology to allow remote communication.
So, imagine the user and interpreter can see and hear each other in real time – providing a seamless experience that mimics an in-person interaction.
Why use Video Remote Interpreting?
VRI has very quickly become a go-to solution for many organisations because of the benefits it offers over other interpreting methods…
Here are some of the key advantages:
1. Accessibility: VRI allows individuals to access qualified interpreters anywhere, anytime. (Since the service is accessible on a variety of devices such as smartphones, tablets and computers, VRI is convenient for users who are on the go).
2. Cost-effective: Compared to in-person interpreting, which may involve travel costs and scheduling difficulties, VRI is often the more cost-effective approach.
3. Time efficiency: VRI eliminates the need for travel time, so interpreters can be available on demand, meaning faster communication, especially in situations where immediate interpretation is needed (such as a last-minute business meeting).
4. Visual aspect: VRI ensures that the interpreter and user can see each other, making it easier for both to convey non-verbal cues and body language. (This can be particularly important in scenarios where body language can significantly contribute to understanding).
Limitations of Video Remote Interpreting
While VRI has a lot of great benefits, it does come with perhaps few drawbacks, like needing a strong internet connection.
This may be basic advice, but trust our experience, having a good internet connection is a must. If the connection isn’t stable, it can cause delays or lead to poor video and audio quality.
Also, there may be technology barriers where not all users may have access to the necessary technology or may struggle to use the platform effectively, particularly in older or underserved populations.
While VRI is highly effective for many situations, some scenarios, especially in complex medical or legal cases, may still require an interpreter to be physically present.
Additionally, some businesses simply may just prefer in-person interpreting services. In-person interpreters can better notice non-verbal cues, and this approach reduces the risk of technical issues.
Both options have advantages and disadvantages so it’s important to know when use both.
How exactly does VRI work?
Firstly, to access remote interpreting, the user needs a video-enabled device, such as a computer, tablet or smartphone and an internet connection. Then, using a meeting software, such as Zoom, the user(s) can set up a meeting and invite the arranged interpreter.
Once the interpreter is connected, the call can begin.
During the call, the user can communicate with the interpreter as if they were in the same room and the interpreter will interpret the conversation, ensuring seamless communication.
After the session is finished, the user may provide us feedback or request additional services if necessary, such as a translation of the transcript.
What is the future of VRI?
As technology continues to innovate and more people welcome remote work environments, the use of Video Remote Interpreting is also expected to grow, helping to facilitate effective communication across languages and cultures.
Advancements in AI, speech recognition and machine learning may continue to enhance the quality and efficiency of VRI. However, we predict that professional ‘human’ interpreters will still be remain critical for understanding context, nuance, complex subject matter, global business etiquette, and more.
Conclusion: Is VRI right for you?
Video Remote Interpreting is transforming how business and organisations are able to overcome language barriers. The solutions combines the flexibility of remote access with the real-time, multilingual communication.
VRI offers a cost-effective and easy-to-arrange alternative to in-person interpreting. However, it may be that you prefer to have your interpreters attends your events or meetings.
At Wolfestone, we provide interpreting services that meet the real-world needs of our clients. Whether you need VRI or in-person interpreting, we’re here to help you connect.
Book a call today to discuss our options.
