𝘈𝘱𝘱𝘳𝘰𝘹 𝘳𝘦𝘢𝘥 𝘵𝘪𝘮𝘦: 3 𝘮𝘪𝘯𝘴🕒
Whether it’s a last-minute client call or a time-sensitive legal discussion, delays aren’t always an option (and neither is miscommunication).
Video Remote Interpreting (VRI) gives organisations a practical way to respond in these urgent moments by connecting you with a qualified interpreter in real time through a secure video link.
Essentially, this means you can support conversations as they happen, without waiting for someone to be physically present, as would be the case with on-site interpreting. Plus, the added benefit of visual communication is why it might be a chosen method over telephone interpreting.
While this guide focuses on VRI, it’s worth noting that each interpreting method has its place, and approaches such as on-site and telephone interpreting can be better suited to certain types of conversation. We aren’t biased towards any delivery type.
With VRI, having the right approach in place can make the difference between a smooth interaction and a frustrating experience — for both your team and the people you’re supporting.
In this guide, we’ll look at how to handle urgent interpreting requests with confidence.
First step, contact an interpreting provider
Of course, if you have an urgent request you need to contact an interpreting company.
When contacting one — whether that’s us or another provider — it’s best to clearly mark your request as urgent when completing a form, calling or sending an email.
Have key details ready, such as:
- The date and time of the session
- The languages required
- The type of interpreting needed
As well as any other contextual information that will help ensure the right interpreter is assigned as quickly as possible.
Contact us today if you need an urgent interpreting request fulfilled with VRI.
Preparing for future urgent requests
If you regularly deal with time-sensitive communication, it’s worth putting a structure in place before the need arises. Working with a video interpreting provider in advance allows them to understand your organisation, the types of requests you typically have, and any industry-specific requirements that need to be considered.
Once you’re set up, many providers can offer access to a client portal or dedicated booking system, making it quicker to request support without having to start from scratch each time. Your key details, preferences and past activity are already logged, which helps streamline the process when minutes matter.
In some cases, you may also be able to agree on a service level agreement (SLA) that defines response times and availability. This gives you added reassurance that urgent requests will be prioritised and handled consistently with VRI, helping your team respond with confidence whenever language support is needed.
VRI is suited to urgent requests
VRI is particularly well-suited to urgent requests because it provides immediate access to professional interpreters without the delays associated with travel or scheduling, allowing conversations to take place as soon as the need arises.
Over-the-phone interpreting (OPI) is also effective in time-sensitive situations, as connections can be made in minutes, but this guide focuses on VRI due to the added benefit of visual engagement, which can be important in urgent situations where non-verbal cues play a role.
If you need urgent interpreting support or want to ensure you’re properly set up for future requests, get in touch with our team.
We can help you choose the right service, respond quickly when time is critical, and put the right processes in place so you’re never caught off guard.
𝘒𝘦𝘪𝘳𝘢𝘯 𝘩𝘢𝘴 𝘣𝘦𝘦𝘯 𝘸𝘳𝘪𝘵𝘪𝘯𝘨 𝘢𝘣𝘰𝘶𝘵 𝘭𝘢𝘯𝘨𝘶𝘢𝘨𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘴𝘪𝘯𝘤𝘦 2021 𝘢𝘯𝘥 𝘪𝘴 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘩𝘦𝘭𝘱𝘪𝘯𝘨 𝘣𝘳𝘢𝘯𝘥𝘴 𝘨𝘰 𝘨𝘭𝘰𝘣𝘢𝘭 𝘢𝘯𝘥 𝘮𝘢𝘳𝘬𝘦𝘵 𝘴𝘮𝘢𝘳𝘵. 𝘏𝘦 𝘪𝘴 𝘯𝘰𝘸 𝘵𝘩𝘦 𝘏𝘦𝘢𝘥 𝘰𝘧 𝘔𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘢𝘯𝘥 𝘰𝘷𝘦𝘳𝘴𝘦𝘦𝘴 𝘢𝘭𝘭 𝘰𝘧 𝘰𝘶𝘳 𝘤𝘰𝘯𝘵𝘦𝘯𝘵 𝘵𝘰 𝘦𝘯𝘴𝘶𝘳𝘦 𝘸𝘦 𝘱𝘳𝘰𝘷𝘪𝘥𝘦 𝘷𝘢𝘭𝘶𝘢𝘣𝘭𝘦, 𝘶𝘴𝘦𝘧𝘶𝘭 𝘤𝘰𝘯𝘵𝘦𝘯𝘵 𝘵𝘰 𝘢𝘶𝘥𝘪𝘦𝘯𝘤𝘦𝘴.
